Patient Information

For your convienience, our policies are available below. If you have any questions or concerns about any of the policies listed, please contact us.

Rescheduling Policy

Our office is open from Monday through Saturday. We understand that unforeseen circumstances do arise from time to time and work commitments can make for a hectic schedule for our patients. However we require two business days notice to change an appointment, otherwise a fee of $55.00 will be charged prior to rescheduling your missed appointment.

Your appointment time is especially reserved for you, however everyone’s situation is different and we realize that family, office emergencies, and illness can arise. We will be pleased to discuss the details of short notice appointment changes on an individual basis.

Privacy Policy

Our office collects personal information from patients for the safe and efficient delivery of dental treatment, including information used for payment of dental services.

Our office will take reasonable steps to ensure the personal information under our control will be protected from unathorized use and disclosure appropriate to the sensitivity of the information.

Financial Policy

For your convienience, we accept the following payment methods: cash, debit, Visa, and Mastercard.

Dental Insurance Policy

We are a non-asigment dental office, which means that we require payment for services rendered. If you have dental insurance, we will submit the claim on your behalf and you will receive your reimbursement, usually in a few days, especially if you are signed up for online deposits with your financial institution. You will usually get paid prior to your credit card statement arriving.

Your dental insurance policy is a contract between you, your employer, and your insurance company. Due to Canadian and BC Government's Privacy Acts, it is you, as the policy holder, who is responsible for notifying us of any changes to your coverage, as well as knowing the various procedures covered under your plan in order to avoid disappointment with claim reimbursements.